Rental Agency

Leasing staff are processing applications, scheduling viewings, verifying references and preparing lease documents while also managing existing tenancies. Landlord payments happen monthly but the reconciliation — matching rent collected against agent commissions, maintenance deductions and disbursements — takes hours to do accurately. When a tenancy ends, the bond return and condition report process is often the most contentious and time-consuming step.

• Application screening informal — reference checks and document verification tracked in email rather than a structured workflow
• Landlord disbursement reconciliation done manually each month, with errors that compound over time
• Bond return disputes arise because inspection reports weren't detailed or date-stamped properly