Courier
Parcels and proof of delivery — built on the Logistics core template and adapted to how your courier actually operates. Run your store with stock, sales and the team working from one workspace built for how logistics operates.
Courier workspace preview
One workspace, your way
About Courier
A courier operation lives in real time — every parcel has a sender expecting it to be picked up, a recipient expecting it to be delivered and a business customer expecting proof that both happened. Managing route density, driver capacity, proof of delivery documentation and customer billing across dozens or hundreds of daily movements requires a dispatch and tracking system that keeps every status current.
The operational reality
Dispatch is allocating collections and deliveries to drivers by phone and message, updating a shared sheet that drivers check intermittently. Proof of delivery is captured on paper or a personal phone photo and is not reliably returned to the office. When a recipient disputes a delivery, finding the proof of delivery record is a manual search through individual driver records. Billing for account customers is compiled from a weekly manifest that has to be cross-checked against the jobs log.
Where growth bottlenecks
- Driver route allocation optimised by dispatcher experience rather than by zone density or time-window data
- Proof of delivery capture inconsistent — paper records or personal phone photos not linked to the job record
- Failed delivery and re-delivery cycle not tracked — re-delivery costs not recovered from customers
- Account customer billing compiled manually from manifests — discrepancies not caught until the customer disputes
How ConfigBiz helps a courier
Starts from the Logistics core — shared capabilities, terminology and workflows — then configures for courier: specific fields, approval steps and reports. You describe your actual operation and LearnBiz AI proposes the precise setup, so the system mirrors how you already work and grows as you evolve.
What courier needs to manage
These are the capabilities configured for this template. Start with them, then adjust to your process — nothing invented, only what a courier actually uses.
People
Keep the team organized and shifts covered.
Recruitment
Hire the people you need without losing track of candidates.
Contacts & CRM
Contacts & CRM keeps the operational detail in one place.
Products & Services
Products/Services keeps the operational detail in one place.
Inventory
Inventory keeps the operational detail in one place.
Operations
Run day-to-day work without things slipping.
How ConfigBiz fits courier
Start from the Logistics core (shared capabilities, terminology, workflows) then configure for courier: fields, approvals and reports specific to your operation. ConfigBiz gives you full control to create the exact workflows and reports you need in your courier business and the way your team prefers since.